Short Customer Satisfaction (CSAT) Survey Template

General product/service survey template based on customer satisfaction, use, and recommendations.



   
 
Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us by taking a couple of minutes to tell us about your experience. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]
 
   
 
How often do you use [PRODUCT]?
 
daily
 
once a week or more
 
a couple of times a month
 
once a month
 
every 1-6 months
 
less than every 6 months
 
   
 
Overall, how satisfied are you with [PRODUCT]?
 
Extremely Satisfied
 
Somewhat Satisfied
 
Neutral
 
Somewhat Unsatisfied
 
Extremely Unsatisfied
 
   
 
How likely are you to use/purchase [PRODUCT] again?
 
Definitely
 
Probably
 
Might or might not
 
Probably not
 
Definitely not
 
Never used
 
   
 
Would you recommend [PRODUCT] to others?
 
Definitely
 
Probably
 
Might or might not
 
Probably not
 
Definitely not
 
N/A
 
   
 
What recommendations would you offer for improving [PRODUCT]?
   
   
 
Thank you for your feedback.
 

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